Frequently Asked Questions - Olsens
Do you offer free shipping?
Yes, we offer free shipping on all orders. We believe in making your shopping experience as convenient and affordable as possible.
How can I contact customer service?
Our customer service team is available to assist you with any questions or concerns you may have. You can reach us through our contact page or via email at info@olsens.shop.
What is your return policy?
We want you to be completely satisfied with your purchase. That's why we offer an easy return process within 7 days of receiving your order. For more information, please visit our Returns and Exchanges page.
Do you offer size guides?
Yes, we provide detailed size guides for each product to help you find the perfect fit. You can find these guides on the product pages.
Can I track my order?
Yes, you can! Once your order is processed and shipped, you will receive a tracking number via email. You can also track your order directly on our website through the tracking page.
How can I return an item?
You can start the return process within 7 days of receiving the package. To return an item, contact customer service at info@olsens-shop.com to receive a return form and return address.
Are there any costs associated with returns?
Yes, you are responsible for the return shipping costs. We recommend using a traceable shipping service to ensure your return reaches us safely, as we are not responsible for lost returns.
Is there a restocking fee for returns?
No, we do not charge a restocking fee.
Where do you ship?
Currently, we ship to all of Europe.
How long does it take to process an order?
We need 1 to 2 business days (Monday to Friday) to process an order.
How long does shipping take?
Delivery time is usually 7 to 15 business days (Monday to Friday).
Do you offer support in other languages?
Yes, our customer service team is prepared to offer support in multiple languages, including English, German, and French.
Can I change or cancel my order after confirmation?
If you need to change or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee changes once the order has been processed.
If you have any other questions or need more information, feel free to contact us.
We are here to help!